1  |  Payment
 

We support the following payment methods:

• PayPal

• Credit Cards: Visa、MasterCard、American Express 

• FPS

• Local Bank Transfer (ATM)

2  |  Delivery time after payment
 

Orders received with confirmed payment will be delivered within 5-10 working days*. We are currently unable to fulfil a specific and requested delivery time, but you can fill in your request in the remarks section on the checkout page and we will do our best to help.

*Depends on location
**Saturday, Sunday and public holiday deliveries will not be available

3  |  How to use discount code
 

Enter your discount code in the "Enter Discount Code" field on the shopping cart page. Each order can only use one discount code.

4  |  Delivery details

We ship by SF Express. Free delivery for orders over HK$300 (after discount) to residential / industrial / commercial / SF Stores / Business Station / EF Lockers. For purchases under HK$300, SF Express can be arranged for an additional HK$30.

Local customers can provide either a commercial or residential address for delivery. Self pick up at SF Stores, Business Station or EF Lockers are welcome.

Please fill in an accurate SFHK service point address and store code in the reference note column when placing an order. Please click below to check the SFHK service point address and store code.

SF Stores

SF Business Station

EF Lockers
 

5  |  Wrong Delivery Information
 

Please contact our customer service team by：

• WhatsApp to (+852) 6112 4277

• Facebook inbox

• Email：cs@fontaineviolettes.com

​If your order has been shipped, please contact SF directly with the tracking number provided to you for updating the receiver or posting information.

6  |  Our retail shop locations
 

Currently our products are only available on this website.  We will soon have retail locations and will be updated. 

7  |  Return
 

We do not have a return service. If you have any enquiries or complaints, please contact our customer service staff. In case of any dispute, Fontaine Violettes reserves the right of final decision.

8  |  Special Offer for New Subscription Members
 

Once you become our member, 10% discount will be offered on the first purchase.

We will have different seasonal promotions , please stay tuned to our  Website、Facebook Page and Instagram for the latest news and offers.